Contact VideoTranscriptGen Support

Contact support

Email hello@videotranscriptgen.com for help with VideoTranscriptGen.

To help us investigate efficiently, include the email address used for your account and a concise description of what happened. For a transcription problem, include the job time and filename, but do not attach confidential source media unless support specifically requests it through an appropriate channel.

What we can help with

• Account access and profile questions
• Credit, subscription, invoice, or PayPal payment issues
• Failed or incomplete transcription jobs
• Supported format and upload questions
• Privacy requests and account deletion
• Product feedback and accessibility issues

Never email passwords, API keys, full payment-card information, or other authentication secrets. Payment details are handled by the payment provider and should not be sent to support.

For self-service information, review supported formats, the transcription guide, pricing, and the Privacy Policy.